Apparently, #Gateway is all about screwing customers over.

———- Forwarded message ———-
From: Gateway Support <gatewaysupport@mailwc.custhelp.com>
Date: Tue, Jan 5, 2010 at 4:22 AM
Subject: I declined the Windows EULA [Incident: 100104-002459]
To: ##***##&
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.
Thank you for allowing us to be of service to you.

To access your question from our support site, click the following
link or paste it into your web browser.
http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/acct_login.php?p_userid=p&p_next_page=myq_upd.php&p_iid=877434&p_created=1262669711

Subject
—————————————————————

I declined the Windows EULA

Discussion Thread
—————————————————————
Response (Rajith_GWSI682) – 01/05/2010 01:22 AM
Dear razor_goto,
Thank you for contacting Gateway. I’ll be happy to assist you with this operating system issue.
As per the serial number the system is in warranty.
Please note that we do not provide refund for the operating system installed in the system.
If you wish to decline it you can do it. This operating system is bundled along with the hardware when you purchase the hardware.
The Service Request number for this issue is:1-5UBCOD
For further clarifications please feel free to visit our web site http://support.gateway.com/
Have a great day!
Respectfully,
Gateway Online Technical Support

Customer (razor_goto) – 01/04/2010 09:35 PM
Hi, I read the EULA for windows and I declined it.
The EULA has this provision:
“By using the software, you accept these terms. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit.”
Can I have a refund for the Windows that was installed on my PC?
Auto-Response – 01/04/2010 09:35 PM
Title: Upgrade RAM in the computer
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=360&p_created=1250861026
Title: Microsoft Office Asks For A Product Key
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=261&p_created=1197925766
Title: Error Install Path Too Long
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=33&p_created=1195666801
Title: Restoring Drivers and Applications using eRecovery
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=42&p_created=1195667675
Title: Hardware And Software Not Shipped With The System
Link: http://gateway-us.custhelp.com/cgi-bin/gateway_us.cfg/php/enduser/popup_adp.php?p_faqid=200&p_created=1195677233

Question Reference #100104-002459
—————————————————————

     Category Level 1: Others
         Date Created: 01/04/2010 09:35 PM

         Last Updated: 01/05/2010 01:22 AM
               Status: Solved

     Operating System: Windows XP
        Serial Number: LUW*#*#*#*#*#*#*#*#*#*#
Model
—————————————————————
lt31

[—001:002651:47598—]

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